Return & Exchange policy
*No shopping worries at VLOVESTYLE
*7 days return policy！
*If you are not completely satisfied with the item(s) you purchased, you may return it to us within 7 days of your receipts (based on courier record)
*Kindly contact our customer service through our Facebook Live Messenger within 3 days upon your receive
*Client have to bear the postage charges to sending back to us and the postage fee to resending to you
*Exchange service valid for one time use only
*All return & exchange we will issued store credit to you.It can be used in your future purchase with us.
*There are strictly no cash refund.
*All subsequent purchase using store credit is not entitled for return,
*All item(s) must be returned in the original condition = free gift (if there is any), original packaging and tag intact, unwashed, unworn, unaltered and free of odours.
STRICTLY NO RETURN & EXCHANGE
- Sales promotional items c including items purchased using promotional code & store credit , unless otherwise stated.
- Accessories and intimate wear
- Product of below RM30 product below RM30 is be classified as offer item.
Incorrect/Defective item received.
We try our best to inspect the item(s) before mailing to ensure you receive your parcel in good condition.
We apologize if we have sent you an incorrect/defective items.You’ll get full amount refund in store credit.Please sending back to us within 7 days of your receipts.Kindly contact our customer service through our Facebook Live Messenger within 3 days upon your receive please send a clear snapshot of the defect to us as well.
We will reimburse you the normal postage for mailing the incorrectly defective item(s) back to us cost of re-delivery will be borne by us.
Products/Reasons not considered as defect:
*There may be 1-3cm differences in our given measurements due to different stretchable quality of the material.
*The colour of the item(s) may vary due to computer screen calibration and studio lighting.
*For printed items, the prints may vary due to the cut of fabric.
*Items with minor imperfections(loose thread, light and small staining less than 0.3cm.
*Items damage due to self-inflicted(scissor or penknife cut).
Return your items to the address below:
16A, JALAN SUTERA TANJUNG 8/4
TAMAN SUTERA UTAMA, 81300
VLOVESTYLE will not liable for parcels lost or damaged in transit or additional taxes incurred for return parcels.
VLOVESTYLE will not responsible for colour drop, size shrink after wash, we advise all items are hand washed and not soaked.
VLOVESTYLE reserves the rights to amend any of the policies above.
Return & Exchange policy